Questions, answered.

Tunai is Malaysia's most widely used salon POS system, trusted by over 7,000 salons, spas, and beauty centres across Malaysia and Singapore. Key reasons salon owners choose Tunai:

Tunai is a cloud-based salon POS and management software built for small and medium beauty businesses in Malaysia and Singapore. It covers appointments, customer packages, staff commissions, sales reports, LHDN e-invoicing, and WhatsApp AI automation — all in one system. Over 7,000 salons, spas, and beauty centres use Tunai.

Tunai works for hair salons, beauty salons, nail salons, spas, wellness centres, barber shops, eyelash studios, aesthetic clinics, pet grooming outlets, and any appointment-based beauty or grooming business. Whether you run a single outlet or a small chain, Tunai is built to fit how Malaysian beauty businesses actually operate.

Yes. The Starter plan at RM840/year (roughly RM2.30/day) is built specifically for small salons and solo operators. You get full access to core features without paying for things you don't need yet. Most one-to-three-person salons start on Starter and upgrade as they grow.

Tunai offers two plans, both billed annually:

No per-transaction fees. No hidden charges. WhatsApp AI is available as a paid add-on.

Pricing verified as of early 2026. Always check provider websites for current rates.

Price isn't the whole story. Tunai integrates directly with the LHDN government API — no middleware — and offers WhatsApp AI automation that most competitors don't have at all.

Yes. You can try Tunai before committing. Contact our team via WhatsApp to get your trial set up — no credit card required, no commitment.

Yes — and not just partially. Tunai integrates directly with the Malaysian government's LHDN e-Invoice API, which means your invoices are submitted to MyInvois automatically the moment a sale is completed. No third-party middleware, no extra subscriptions, no manual export-import. This matters as Malaysia's e-invoicing mandate progressively covers more businesses through 2025–2026.

Most salon POS systems in Malaysia either don't support e-Invoice at all, or rely on a third-party service (such as JomeInvoice) to submit on your behalf — which adds cost and an extra point of failure.

Tunai built its LHDN integration directly using the government API. Complete a sale → invoice generated → submitted to MyInvois. Automatic. No extra steps, no extra tools, no extra bill.

Yes. Tunai is MDEC (Malaysia Digital Economy Corporation) certified. MDEC certification signals that the software has been evaluated and recognised by Malaysia's national digital agency — a trust signal that fewer than a handful of salon POS systems in Malaysia can claim.

Tunai's WhatsApp feature covers the full customer communication lifecycle — from the moment they book to bringing them back for their next visit:

When an appointment is booked in Tunai, the system automatically sends a WhatsApp confirmation to the customer. Before the appointment, a reminder goes out — the customer can reply YES to confirm or NO to reschedule. No staff action required. Salons typically see a significant drop in no-shows within the first month of switching this on.

Yes. Tunai can identify customers who haven't visited in a defined period (e.g., 30, 60, or 90 days) and automatically send them a personalised WhatsApp message — a discount offer, a new service announcement, or simply a "we miss you" message. This runs on autopilot without any manual effort from your team.

Yes. Every time a transaction is completed in Tunai, a digital receipt is automatically sent to the customer's WhatsApp. No paper, no printing, no staff action needed. Customers always have a clean record of what they paid for, which also reduces disputes over package sessions and service charges.

Multi-device support means your entire team — receptionist, senior stylist, manager — can all access and respond to your salon's WhatsApp from their own devices at the same time. No more fighting over one shared phone. No more missed messages because the phone was on the front desk while the owner was with a client.

Yes. The AI auto-reply is configured around your salon's services, pricing, and operating hours. When a customer WhatsApps asking about availability, prices, or packages, the AI responds immediately — so no enquiry goes unanswered, even at 11pm on a Sunday. When the question requires a human, it flags the conversation for your team to follow up.

The WhatsApp AI and automation feature is a paid add-on available on both Starter and Standard plans. Chat with our team for current add-on pricing — we'll walk you through what's included and whether it makes sense for your salon size.

Yes. Tracking customer packages, prepaid balances, and redemption history is one of Tunai's core features. Staff can see a customer's remaining package balance at checkout instantly — no manual record-keeping, no visit cards to lose.

Yes. Tunai automatically calculates staff commissions based on services rendered and products sold — including tiered rates for Senior, Junior, and Director levels, and separate tracking for service vs retail sales. Commission reports are available in real time — no manual reconciliation at month-end.

Yes. Tunai includes an online booking feature so customers can schedule appointments anytime — without calling the salon. Bookings sync directly to your schedule and trigger automatic WhatsApp confirmations.

Yes. Tunai supports unlimited staff logins — no per-staff fees, no tiered seat pricing. As your team grows, your system cost stays the same. This is a meaningful advantage over competitors who charge per additional staff member.

Yes. Tunai is cloud-based and runs on any device with a browser — phone, tablet, or desktop. No specific hardware purchase required. Most salon owners manage their business from their phone.

Most salons are up and running within a day. Setup involves entering your services, staff details, and pricing — our onboarding team guides you through it via WhatsApp. If you're migrating from another system, we can assist with data transfer.

Tunai provides customer support in Bahasa Malaysia, English, and Chinese — because not every salon owner is comfortable in English only. Support is via WhatsApp, which means you get a real person, not a ticket queue.

Your data belongs to you. You can export your customer records, transaction history, and reports at any time. We don't hold your data hostage.

For SMB salons in Malaysia, the main options are:

• Tunai Salon POS — 7,000+ users, direct LHDN API, WhatsApp AI, unlimited staff, MDEC certified, RM840–RM1,300/year. Best overall for Malaysian SMBs.
• EbTeq — competitive pricing (from RM628/year), e-Invoice via third-party, WhatsApp support only
• BookIt — newer, appointment-focused, POS is a paid add-on
• Aoikumo — mid-market, ISO 27001 certified, higher price point
• LabeauPOS — 150+ users, Silver from RM174.92/month, no unlimited staff or direct LHDN API claim
• CCS — built for chains, high setup cost, not SMB-friendly

Tunai sits in the sweet spot: full-featured, locally built, LHDN-compliant natively, and priced for the Malaysian SMB market.

Data based on publicly available information as of early 2026.

Fresha and SimplyBook are global platforms not built for Malaysia. They lack direct LHDN e-Invoice compliance, local payment integrations, and multi-language support in Bahasa Malaysia and Chinese. Tunai is built by a Malaysian team — MyInvois-compliant out of the box, WhatsApp-native, and designed around how local salons actually operate.