About TunaiPro — Company, Services & Policies

01 About Us

TunaiPro is a cloud-based salon point-of-sale (POS) and business management system developed by JulyTech Sdn. Bhd. (Company Registration No. 1061016-A), a Malaysian company specialising in software for the beauty and wellness industry.

Since our founding in 2015, TunaiPro has grown to serve over 7,000 beauty businesses across Malaysia and Singapore — including hair salons, nail studios, spas, aesthetic clinics, wellness centres, barbershops, and pet grooming businesses. Our mission is to give salon owners full operational control over their businesses through one connected system — from appointment booking and POS checkout to staff commission, package tracking, customer relationships, and tax compliance.

What we believe

Salon owners shouldn't need three separate tools, a complicated spreadsheet, and an evening every month just to know how their business is doing. TunaiPro was built on the belief that beauty professionals deserve software designed specifically for how their businesses actually work — including WhatsApp-first customer communication, package and membership management, tiered staff commission, and local compliance like Malaysia's LHDN e-Invoice requirements and Singapore's GST-compliant invoicing.

Certifications & recognition

• MDEC Certified — recognised by the Malaysia Digital Economy Corporation
• LHDN Approved — direct integration with Malaysia's MyInvois e-Invoice API
• Trusted by 7,000+ users across Malaysia and Singapore
• Featured in Malaysian tech media including Cilisos and AestheticsAdvisor

02 Products & Services

TunaiPro provides a software-as-a-service (SaaS) salon management platform delivered via cloud subscription. The platform is accessible through web browser, iOS, and Android — no hardware purchase required.

Core features included with every plan

Subscription & billing

TunaiPro is offered as an annual subscription with multiple plan tiers based on staff count and outlet requirements. All plans include no setup fees, no per-transaction fees, and no hardware lock-in. WhatsApp AI Automation and multi-outlet management are available as optional add-ons.

For current pricing in Malaysia or Singapore, please contact our sales team via WhatsApp at wa.link/i4z54k or email info@tunai.io for a tailored quote.

03 Contact Us

We're available 7 days a week via WhatsApp and email, in English, Bahasa Malaysia, and Chinese.

Customer support hours

• Monday – Friday: 9:00 AM – 7:00 PM (GMT+8)
• Saturday & Sunday: 10:00 AM – 6:00 PM (GMT+8)
• Public Holidays: Reduced hours — urgent issues responded to via WhatsApp

04 Refund Policy

TunaiPro is a software-as-a-service (SaaS) subscription product. The following policies apply to subscription purchases.

Free trial & demo

We offer a free 30-minute live demo before any purchase decision. Prospective customers can experience the full system, ask questions, and confirm fit before committing. Book a free demo via WhatsApp at wa.link/i4z54k.

14-day satisfaction guarantee

If you are not satisfied with TunaiPro within the first 14 days of your initial annual subscription, you may request a full refund — no questions asked. The refund will be processed within 7–14 business days to the original payment method.

To request a refund within the 14-day window, contact us at info@tunai.io or via WhatsApp.

After the 14-day window

• Annual subscriptions are non-refundable after 14 days from initial purchase. Customers may cancel renewal at any time before the next billing cycle.
• Add-on services (such as WhatsApp AI Automation) are pro-rated and refundable for the unused portion if cancelled mid-cycle, subject to a small administrative fee.
• Custom enterprise plans follow the terms in the individual contract signed at the time of purchase.

Service interruption

If TunaiPro experiences a significant service outage that materially affects your ability to use the platform, we will issue service credits equal to the duration of the outage, applied to your next billing cycle. Outages of less than 4 hours within a 30-day period do not qualify for credit.

How to request a refund

1. Email info@tunai.io or WhatsApp us with your account email and reason for refund.
2. Our team will respond within 1 business day to confirm eligibility.
3. Once approved, the refund is processed to your original payment method within 7–14 business days.

05 Shipping & Fulfilment Policy

TunaiPro is a fully cloud-based software service — there are no physical products to ship.

Digital fulfilment & account activation

Upon successful payment, your TunaiPro account is activated immediately. Account credentials are delivered via a two-channel process for security:

• Username — provided directly by our sales representative during your account setup conversation (typically via WhatsApp or email)
• Password — sent securely to the WhatsApp number you registered with at signup. This ensures account credentials reach only the verified business owner
• Dashboard access — log in via web browser, iOS app, or Android app once credentials are received
• Onboarding session — a scheduled walkthrough with our customer success team to set up your services, staff, prices, and integrations

Note: please ensure the WhatsApp number registered at signup is active and accessible to you — this is where your password and any future account-related communications will be sent.

What's included in onboarding

• Service menu and pricing configuration
• Staff and commission setup
• Customer data import (if migrating from another system)
• Package and membership configuration (if applicable)
• LHDN e-Invoice / GST setup as required by region
• WhatsApp automation configuration (if add-on purchased)
• Live training session for owner and staff

Ongoing support

Customer support is included with every plan via WhatsApp and email, 7 days a week in English, Bahasa Malaysia, and Chinese. Our support team is based in Malaysia and Singapore — same timezone as our customers, not a ticket queue in a different continent.

Hardware

TunaiPro does not require any hardware purchase — it runs on any smartphone, tablet, or laptop you already own. We do not ship POS terminals, receipt printers, or any physical equipment. Customers who prefer hardware peripherals (receipt printers, cash drawers, barcode scanners) can purchase these separately from third-party vendors; TunaiPro is compatible with standard Bluetooth and USB-connected peripherals.

06 Privacy Policy

TunaiPro (JulyTech Sdn. Bhd.) is committed to protecting the privacy and personal data of our customers, their clients, and visitors to our websites. This section provides a summary of our privacy practices.

What we collect

• Account information — name, business name, email, phone number, business address
• Payment information — processed by third-party payment gateways; we do not store full card details
• Usage data — how you interact with our platform, used to improve the service
• Customer data you input — your clients' contact details, booking history, package balances; this remains your data, stored securely on our behalf

How we use it

• To provide and improve the TunaiPro service
• To process payments and manage your subscription
• To communicate with you about your account, support requests, and service updates
• To meet legal and regulatory obligations including LHDN e-Invoice and GST requirements

What we don't do

• We do not sell your data or your clients' data to third parties
• We do not use your customer data for marketing other products
• We do not share data across customers — each salon's data is isolated

Compliance

Our privacy practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and Singapore's Personal Data Protection Act 2012 (PDPA).

Your rights

You have the right to access, correct, or request deletion of your personal data. Contact info@tunai.io to exercise these rights.

For our full privacy policy with detailed terms, please visit tunaipos.com/privacy-policy.

07 Terms & Conditions

By subscribing to and using TunaiPro, you (the "Customer") agree to the following terms and conditions with JulyTech Sdn. Bhd. (the "Company"). These terms apply to all users of the TunaiPro platform.

1. Acceptance of terms

By registering for a TunaiPro account, purchasing a subscription, or using our platform in any way, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use the service.

2. Description of service

TunaiPro is a cloud-based software-as-a-service platform that provides salon and beauty business management tools, including but not limited to appointment booking, point-of-sale checkout, staff commission tracking, customer management, package management, WhatsApp automation, and tax invoicing.

3. Account eligibility & registration

• You must be at least 18 years old and legally able to enter into contracts
• You must provide accurate, complete, and current business information at registration
• You are responsible for maintaining the confidentiality of your account credentials, including any credentials delivered via WhatsApp
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorised use of your account

4. Subscription & payment

• TunaiPro subscriptions are billed annually in advance in your local currency (RM for Malaysia, SGD for Singapore)
• Subscriptions renew automatically unless cancelled before the next billing cycle
• All fees are exclusive of applicable taxes (SST in Malaysia, GST in Singapore where applicable)
• Late or failed payments may result in service suspension until payment is resolved
• Refunds are governed by our Refund Policy (see Section 04)

5. Acceptable use

You agree to use TunaiPro only for legitimate business purposes and in compliance with all applicable laws. You must not:

• Use the service for any unlawful, fraudulent, or harmful activity
• Attempt to gain unauthorised access to our systems or other customers' data
• Reverse-engineer, decompile, or attempt to derive the source code of the platform
• Resell, sublicense, or redistribute TunaiPro access to third parties without written consent
• Use the WhatsApp automation features to send unsolicited spam or messages that violate WhatsApp's terms of service
• Upload or store illegal, offensive, or infringing content on the platform

6. Data ownership & privacy

• Your data remains yours. All customer data, transactions, and business information you input into TunaiPro is owned by you
• JulyTech stores and processes this data on your behalf under our Privacy Policy (Section 06)
• You may export your data at any time via the platform's export function
• Upon account termination, we retain your data for 30 days to allow reactivation, after which it is permanently deleted unless required by law

7. Intellectual property

The TunaiPro platform, including all software, design, content, and branding, is the intellectual property of JulyTech Sdn. Bhd. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the platform for your business — it does not transfer any ownership rights.

8. Service availability

We strive to maintain 99.5%+ platform uptime but do not guarantee uninterrupted service. Scheduled maintenance is communicated in advance where possible. In case of extended outages, service credits may apply per our Refund Policy.

9. Third-party services

TunaiPro integrates with third-party services including WhatsApp Business API, payment gateways, LHDN MyInvois, and Google services. Use of these integrations is subject to the respective third-party terms. JulyTech is not responsible for third-party service outages or policy changes.

10. Termination

• You may cancel your subscription at any time — cancellation takes effect at the end of your current billing cycle
• We may suspend or terminate your account for material breach of these terms, non-payment, or misuse of the platform, with reasonable notice where possible
• Upon termination, your access to the platform ceases; data retention follows Section 6 above

11. Limitation of liability

To the maximum extent permitted by law, JulyTech Sdn. Bhd.'s total liability arising from or related to your use of TunaiPro is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or business interruption.

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email and/or WhatsApp at least 30 days before taking effect. Continued use of TunaiPro after changes take effect constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of Malaysia. Any disputes arising from these terms or your use of TunaiPro will be subject to the exclusive jurisdiction of the courts of Malaysia. For customers based in Singapore, disputes may alternatively be resolved under the laws of Singapore where required by local regulation.

14. Contact for legal matters

For questions about these terms or legal notices, contact us at info@tunai.io with "Legal" in the subject line.